Aquivalabs
Hapi (Data Travel, LLC) is a company that helps our hotel partners drive loyalty by enabling differentiated guest experiences from connecting hospitality systems at scale. We are looking for a CRM Product Owner who will work closely with an agile team of developers, engineers and quality analysts to deliver high-quality solutions. The ideal candidate has strong communication and interpersonal skills, is well-trained in Scaled Agile methodology, and has a strong background in platform technology.
Key Responsibilities
Product Vision & Strategy:
- Work with Product Manager and Owners to help define and articulate the Hapi Guest CRM product vision and roadmap, ensuring alignment with business objectives and customer needs
- Develop detailed roadmap to include feature development and release schedules
- Leverage your knowledge of Salesforce to drive enhancements, optimize usage, and ensure best practices in CRM implementation and management
Requirements Review & Documentation:
- Interacts with internal users and stakeholders to define and clarify product and system requirements associated with proposed solutions
- In collaboration with architects, document epics, capabilities, features, user stories, dependencies, and acceptance criteria. Develops detailed functional and user specifications as a basis for design
- Continually groom and prioritize backlog items in collaboration with internal stakeholders
Project Management:
- Sprint planning & aligning with our quarterly roadmaps priorities
- Lead cross-functional teams through the product development lifecycle, from concept through to delivery.
- Use agile methodologies and facilitate team ceremonies
- Ensure projects are delivered on time, within scope, and within budget.
- Help the QA engineer structure the test plan.
- Drive and complete UAT
- Collaborates across organizations to manage the successful completion of dependencies and the validation of dependencies with stakeholder teams
User Experience & Support:
- Continuously seek feedback from users and stakeholders to improve the Hapi Guest CRM solution. Ensure a seamless and intuitive user experience
- Coordinate with Services and Customer Success teams on product release planning
- Assist with the creation of internal and external product documentation and training efforts
- Provide ongoing support and troubleshooting as Level 2 and 3 escalation on product tickets
- Utilize CRM data and analytics to identify trends, measure performance, and drive decision-making.
- Develop and track key performance indicators (KPIs) for CRM success.
Skills, Knowledge and Expertise
- Proven experience in Product Management, preferably with a focus on CRM systems
- Deep understanding of Salesforce functionalities, including Sales Cloud, Service Cloud, and Marketing Cloud
- Experience with Salesforce development, customization, and integration is a plus
- Experience with Agile methodologies and follow product development best practices
- Excellent project management skills with the ability to handle multiple priorities and deadlines
- Comfortable with cloud platforms and technical architectures
- Strong analytical skills with experience using data to drive product decisions
- Enjoy communicating to all levels of the organization, speaking the truth even when it’s inconvenient
- Experienced with JIRA/Confluence
- Enjoy working in as part of a fully remote and international team
Source ⇲
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